Urgent maintenance issues
If you have an urgent maintenance request, we ask you to follow the instructions below.
Note that there may be a delay in handling of maintenance requests as the landlord also have limited staff on duty during the holiday season.
Instructions for urgent maintenance issues during office hours
- Send your maintenance request to kundtjanst@locum.se and a copy to service@kihousing.se.
- When submitting your maintenance request, we ask you to state the following details in the email:
- That you are a KI Housing tenant
- KI Housings’ HSA ID which is X11397
- Your room/apartment number which is stated in the arrival information that was sent to you by email upon arrival.
- Your name and contact details such as telephone number and email address. Please note that it is important that you give them a Swedish telephone number and a correct email address so that they can contact you.
- Please describe your maintenance problem in detail.
When the landlord receives your maintenance request, they will contact you to book an appointment. Note that you must be at home when the maintenance coordinator comes to your room/apartment.
Instructions for urgent maintenance issues after office hours
If you have an urgent maintenance request after office hours, we ask you to call "Locum" at 08-123 172 00.
Note that the on-call emergency maintenance service must only be contacted for problems that risk to cause damage to property or person if they are not taken care of immediately, for example a power cut that affects the whole apartment or building, a water leak or a blocked sewage where there is a risk for flooding.
Please note that non-urgent maintenance issues that are reported to the landlord will be charged to the tenant.