Urgent maintenance issues
If you have an urgent maintenance request or if you would lose your keys during the period July 9 to July 31, we ask you to use the contact details provided below.
Note that the emergency maintenance service must only be contacted for problems that risk to cause damage to property or person if they are not taken care of immediately, for example a power cut that affects the whole apartment or building, a water leak or a blocked sewage where there is a risk for flooding.
Please note that non-urgent maintenance issues that are reported to SSSB will be charged to the tenant.
Please note that additional information may be posted in the entrance of the building.
Contact details - office hours
For emergency maintenance matters, elevator problems or lost keys during office hours we ask you to call SSSB at 08-458 10 10.
This telephone service can be reached the following hours:
Monday 10-18
Tuesday - thursday 9-16
Friday 9-12
Note that the telephone service will be closed for lunch each day between 12-13.
Any costs related to lost key tag/keys will be charged to the tenant.
Contact details to the on-call service outside office hours
When the telephone service above is closed we ask you to call 08-458 10 11 for emergency maintenance matters, elevator problems, disturbances or if you would lose your keys and need to get into your room.
Internet problems
If you would encounter any internet problems when our office is closed, we ask you to send an email to studentsupport.fastbredbandochtv@telenor.se. Please state your name, postal address, telephone number, email address and a description of the problem in the email.
Booking related questions
If you have any booking related questions, we ask you to send an email to info@kihousing.se.
Emails sent to KI Housing when our office is closed will be read and answered when we reopen (after July 31).The date when your email is sent will be noted.
